Cancellation and Returns Policy

Cancellation within 24 hours

You have 24 hours after placing an order with us to cancel at no charge.

When you place an order, you will receive an email confirmation describing the details of your purchase. It is your responsibility to verify the accuracy of the information in the email receipt. You have 24 hours to review your confirmation and reply with any discrepancies or changes.

  • To cancel an order, send an email to customercare@katzberry.com with your name, order number, and reason for cancelling. Unfortunately, no phone cancellations can be processed. If your cancellation request is approved, you will receive an email confirming the cancellation. If your cancellation is not approved we will send you and email with reason for non-cancellation.

 

Returns

You can return eligible items within 30 days of receiving an order for a refund of the merchandise value. An original receipt or gift receipt is required.

Items that are non-eligible for returns or exchanges are:

Monogrammed items, Gift Cards, Special Orders requested by customer, Made to Order items including custom fabrics, finishes, sizes on furniture pieces, Luna Bella furniture and lighting pieces, and Magnolia Wreaths.

Items damaged through customer mishandling, usage or wear.

 

Refund Policy

If you have:

Original Receipt – Returns with the original receipt will be refunded in the original form of payment.

Gift Receipt – Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.

Delivery Fees – Delivery fees are non-refundable (even if they were not invoiced at the time of sale or discounted) and the return shipping back to our warehouse is responsibility of customer.

Prior purchases – are not eligible for price adjustments.

To return your items or if you have questions regarding a return – please email us at:  customercare@katzberry.com

 

What if part of my order arrives damaged?

Upon delivery, thoroughly inspect the shipment. In the unlikely event that any part of your order arrives damaged take pictures of packaging and items in question. Email photos and request within 24 hours of receiving package to customercare@katzberry.com.

Provided you note the issue on the delivery slip, photograph packaging and the items with issues and send the photographs to us immediately, the manufacturer, when able, will send replacement parts free of charge.

 

Please note naturally occurring variations.

We cannot guarantee that the finish of the furniture, colors of fabrics, finishes, leather, and stone will be exactly as pictured. Naturally occurring variations or imperfections in the grain, color, or sheen of wood may occur. Stone finishes, such as marble and granite, may differ in color and veining. Additionally, variations in the color, sheen, and texture (including wrinkling and natural marks) of leather may occur due to both natural phenomena and different dyeing and tanning processes. These naturally occurring characteristics are not viewed as damages or defects.

Due to differences in the resolution of computer monitors, as well as differences in lighting conditions in photographs, images of products displayed on our website may differ in color to the items you receive. Furniture is often photographed in bright, sun-filled rooms, and may look different in your home. We work directly with manufacturers to obtain the highest quality photographs and display our merchandise as accurately as reasonably possible.

Furniture with a distressed finish may have marks, spots, scratches, and/or other distress marks that are intentionally made by the manufacturer to achieve a ‘distressed’ look. These are not considered damages or defects.

 

Any exception to this cancellation and return policy will be solely at the discretion of our management.

 

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